Click the Run button to launch the FactSet Troubleshooting Utility 3. Once the FactSet Troubleshooting Utility loads expand Connectivity. Select Test FactSet AC/RT Connectivity then click the Run Selected Action button in the upper right corner. The FactSet Troubleshooting Utility provides tools to remedy many common FactSet add‐in issues, including the issues aforementioned. Follow the steps below to clean‐up the FactSet add‐ins for the Office application in which the user is experiencing the issue: 1. Close all FactSet, Microsoft Office, and Adobe applications.
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December 2020
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